Returns & Exchanges
At Nekotwo Anime Merchandise, we want you to love your gear as much as your favorite series; if you are not completely satisfied, you can return or exchange your items within 30 days of delivery. Please ensure all apparel remains unworn, unwashed, and with original tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the merchandise in its original packaging, ensuring all anime-themed accessories and tags are included.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects the quality of the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing